Refund policy
Refunds
Nothing is sold on this site directly. This page covers refunds for the work I do for clients. AsymmFlow's refund policy is on its own site.
Work built for you
I usually work in fixed-price phases. Each phase has a clear deliverable, agreed acceptance criteria and a fixed price. Once a phase is delivered and accepted, its payment isn't refundable. If a phase doesn't meet its acceptance criteria, I'll either fix it at no extra cost or refund that phase's fee in full. You choose which.
Scoping
The first conversation is always free. If we agree on a paid scoping or discovery exercise, its fee is fully refundable until I deliver the final scoping report.
Monthly care and other ongoing support
Where I provide ongoing maintenance or support, it's billed monthly in advance. Stop any time; the current month runs to its end, and isn't refundable.
AsymmFlow
AsymmFlow's refund policy lives on its own site: asymmflow.asymmetrica.ai/refund-policy.
How to ask for a refund
Email sarat@asymmetrica.ai with the invoice number and a line about what went wrong. I'll reply within 3 business days.
Last updated: 2026-09-28