Digital service policy
Asymmetrica primarily sells digital access, credits, and workflow capabilities delivered through Telegram and the web mini-app. Because these are digital services, refunds are generally handled case-by-case rather than automatically.
Service delivery
Successful purchases are normally fulfilled by crediting the relevant wallet or enabling the requested workflow access after payment confirmation from the provider. Delivery is digital only and occurs through Telegram, the mini-app, or connected service outputs.
Eligible refund situations
- Duplicate charge: you were charged more than once for the same intended purchase.
- Failed provisioning: payment succeeded but credits or purchased access were not delivered correctly.
- Clear technical error: a verified payment/provider or platform fault prevented delivery of the purchased value.
Normally not refundable
- Credits already delivered and used.
- Change-of-mind requests after successful provisioning of digital credits or services.
- Issues caused by unsupported files, user-side limitations, or misuse outside stated product scope.
How to request support
Email sarat@asymmetrica.ai with the payment reference, approximate time of payment, and the issue you faced. Including screenshots or provider references helps us resolve the case faster.
Resolution approach
When a refund is justified, we may either:
- reverse or refund the payment where feasible, or
- correct provisioning and grant the appropriate credits/access.
No physical shipping
Asymmetrica does not ship physical goods. Delivery is digital and takes place through Telegram, the mini-app, or connected service outputs.
Cancellations
If you no longer wish to continue using the service, you may stop using it at any time. Refund handling for completed digital purchases is governed by the criteria above, not by general change-of-mind cancellation after successful delivery.