Refunds

Bespoke / contract work

We typically work in fixed-price phases. Each phase has a defined deliverable, agreed acceptance criteria, and a fixed price. If a phase is delivered and accepted, the payment for that phase is non-refundable. If a phase fails to meet its acceptance criteria, we either fix it at no extra cost or refund the phase's fee in full — your choice.

Discovery / scoping

Initial scoping conversations are always free. If we agree to do a paid scoping or discovery exercise, that fee is fully refundable up until our final scoping report is delivered.

Subscription / maintenance fees

Where we provide ongoing maintenance or subscription-style support, fees are billed monthly in advance and are non-refundable for the current month. You can cancel future months at any time with 30 days' notice.

Product subscriptions

Refund policies for our AI product subscriptions (Ananta credits, etc.) live on the product's own site. See ananta.asymmetrica.ai/refund-policy and asymmflow.asymmetrica.ai for those.

How to request a refund

Email sarat@asymmetrica.ai with the relevant invoice number and a one-line description of the issue. We respond within 3 business days.

Last updated: 2026-04-29